Wildlife Enterprise Management Internship and Job Opportunities

Heartland Lodge General Manager

Position Summary

The General Manager of Heartland Lodge is responsible for delivering an exceptional guest experience while overseeing the daily operations of the lodge. This role focuses heavily on hospitality leadership, guest satisfaction, team culture, and service excellence. The General Manager ensures that every guest interaction reflects warmth, professionalism, and the welcoming spirit of Heartland Lodge.

Key Responsibilities

Guest Experience & Hospitality Leadership

· Champion a culture of outstanding hospitality and personalized guest service.

· Ensure every guest receives a warm welcome and memorable stay.

· Actively engage with guests, addressing concerns promptly and professionally.

· Monitor guest feedback and implement improvements to enhance satisfaction and loyalty.

· Maintain high standards in cleanliness, comfort, ambiance, and overall presentation.

Team Leadership & Staff Development

· Recruit, train, mentor, and evaluate hospitality-focused staff.

· Foster a positive, service-driven team culture.

· Lead by example in professionalism, appearance, and guest interaction.

· Conduct regular team meetings to reinforce service standards and expectations.

· Provide ongoing training in customer service excellence and problem resolution.

Operations Oversight

· Oversee front desk hostess, housekeeping, food & beverage (if applicable), and guest services.

· Ensure smooth daily operations with attention to detail and efficiency.

· Develop and enforce service standards, policies, and procedures.

· Coordinate with maintenance and housekeeping to maintain property excellence.

· Manage scheduling to ensure optimal guest service coverage.

Financial & Performance Management

· Manage labor budgets

· Review financial reports and adjust operations as needed.

· Ensure compliance with company policies and local regulations.

Sales, Marketing & Community Relations

· Support marketing initiatives to promote the lodge and increase bookings.

· Build relationships within the local community and tourism partners.

· Represent Heartland Lodge at events and networking opportunities.

· Enhance the lodge’s reputation through community engagement and exceptional service.

Qualifications

· 3–5+ years of hospitality management experience preferred (lodging, hotel, resort, or similar setting).

· Strong leadership and team development skills.

· Proven track record in guest satisfaction and service excellence.

· Excellent communication and interpersonal skills.

· Financial acumen and operational management experience.

· Ability to work flexible hours, including weekends and holidays as needed.

Key Competencies

· Guest-first mindset

· Leadership and team building

· Problem-solving and conflict resolution

· Attention to detail

· Professionalism and integrity

· Organizational and multitasking skills

Work Environment

· On-site leadership role at Heartland Lodge

· Fast-paced, guest-focused environment

· Requires standing, walking the property, and interacting frequently with guests and staff

Website: HeartlandLodge.com

For more information or to apply for this job, please contact Zach Jumps at Zach@HeartlandLodge.com

GRINDLE SLOUGH PROPERTY MANAGER JOB DESCRIPTION 1-15-26

• Maintain lodge grounds, hunting fields, and surrounding property
• Perform routine landscaping: mowing, trimming, leaf blowing, planting, and watering
• Assist with upkeep of trails, ponds, fences, blinds, and outdoor structures
• Operate and maintain outdoor equipment (tractors, mowers, ATVs, chainsaws, etc.)
• Support seasonal needs such as preparing hunting fields, clearing brush, and managing habitat areas
• Perform light maintenance tasks and assist with lodge projects as needed
• Guide and Scout quail hunts
• Assist with a variety of other hunts and activities that take place at Almost Heaven Plantation
• Assist in other areas, as needed
• Ensure a safe, clean, and welcoming environment for all guests and staff

• Previous landscaping, groundskeeping, or outdoor maintenance experience preferred
• Ability to operate and maintain lawn and farm equipment, including but not limited to bushhogs, ride on lawn mowers, etc.
• Comfortable working outdoors in all weather conditions
• Physically able to lift 50+ lbs and perform manual labor
• Strong work ethic, reliability, professionalism and attention to detail
• Ability to work independently and as part of a team
• Valid driver’s license required (CDL or equipment certifications a plus)
• Must be at least 21 years old

• Competitive pay based on experience
• On-site training and growth opportunities
• Unique work environment in a beautiful outdoor setting

McGraw Guide and Habitat Specialist, 2025 (1) (1)

Max McGraw Wildlife Foundation Outdoor recreation and habitat Fellowship 2024 (1)